Hook Relay1. Who we are
Hook Relay is an independent business operated by Peter Sean Schliff, a sole trader trading as R.A. Apparel, ABN 43 995 518 595, Queensland, Australia. Not registered for GST.
We handle personal information in line with the Australian Privacy Principles. Questions or requests: info@aurenholdstudios.com, subject “Hook Relay Privacy Request”. Our team monitors this address.
2. What the website collects
The website has no accounts, no payments, no analytics, no advertising trackers and sets no cookies. It collects personal information only when you send an enquiry:
- your name and email address (required, so we can reply);
- optionally, your phone number, business or channel name and website;
- what you tell us about your project, and any demonstration reference you chose on the site; and
- the technical details any website receives with a request (see “Hosting logs”).
Why: only to read and reply to your enquiry and, if you ask, to prepare a quote. If you don’t provide it: without an email address we cannot reply; everything else is optional.
No marketing: we don’t add you to a mailing list or send marketing email. If we ever offer a newsletter, it will be a separate choice you have to opt in to.
3. Where your enquiry goes
When you press Send, our server checks the form and emails your enquiry, over encrypted connections, to our team’s private inbox. The email is sent through Resend, Inc. (a United States company, which sends our messages from its Japan region), and the inbox is provided by Google. The website itself keeps no copy. Your enquiry is therefore stored or processed in the United States, Japan and wherever Google stores email.
4. Storage in your browser
While you fill in the form, your unsent answers are kept in your browser’s session storage, on your own device, so a reload doesn’t lose them. They are cleared when you send the enquiry or close the tab, and they are never sent to us until you press Send. If you turn reduced motion on, that choice is stored the same way.
5. Hosting logs
The website is hosted by Vercel Inc. (United States). Like any web host, it records technical request details such as IP address, browser type, the page requested and the time, to keep the site secure and running. These logs are kept for up to 30 days and then deleted automatically, and we don’t use them to identify or profile visitors. Our own server records only whether an enquiry was delivered, never what it said.
6. Clip Factory
Hook Relay also uses Clip Factory, a private desktop tool, to prepare and publish content. This website does not connect to your social media accounts, and we never ask for a platform password.
If you authorise Clip Factory to use one of your platform accounts, that access is used only to publish content approved for that account, show its status, report on its performance and keep the connection secure. When approved content is published, the media, captions and settings are sent to that platform, which handles them under its own privacy policy. Platform data is never sold, rented or used for advertising.
Where Clip Factory uses YouTube API Services, the YouTube Terms of Service and the Google Privacy Policy apply, and Hook Relay’s use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
You can withdraw access at any time in the platform’s own security settings (for Google: security.google.com/settings/security/permissions) and ask us to delete what we hold, as described in the Data Deletion Instructions.
7. How long we keep information
- Enquiries that don’t lead to work: deleted 12 months after our last contact, in a monthly clean-up.
- Client records: kept for as long as Australian tax law requires us to keep business records.
- Hosting logs: up to 30 days (see section 5).
- Clip Factory records: kept only while needed for the connection you authorised, or until you ask us to delete them.
Content already published on a platform stays there under that platform’s rules until it is deleted on the platform.
8. Security
Enquiries travel over encrypted (HTTPS) connections, and access to the enquiry inbox and the website’s hosting is limited to our team. If we become aware of a breach that is likely to cause you serious harm, we will tell you.
9. Seeing, correcting or deleting your information
Email info@aurenholdstudios.com and tell us what you would like to see, correct or delete. We will reply within five business days and complete the request within 30 days. There is no charge. To delete an enquiry, email us from the address you used; we will delete it and confirm. We will ask only for what we need to find the right record, and never for a password, token or identity document.
10. Complaints
If you are unhappy with how we have handled your information, email info@aurenholdstudios.com with “Privacy complaint” in the subject. We aim to acknowledge it within one business day and will respond in full within 30 days. If you are not satisfied with our response, you may be able to complain to the Office of the Australian Information Commissioner: oaic.gov.au, phone 1300 363 992.
11. Children
Hook Relay and Clip Factory are not directed to children. We do not knowingly collect personal information from children; if a child has sent us an enquiry, contact us and we will delete it.
12. Changes
We will update this policy when how we handle information changes, and change the effective date above. Before Clip Factory uses platform data in a new way, we will ask for consent again.